Shipping policy
Shipping Policy
Thank you for shopping with FrostBox.
Processing Time
Orders are typically processed within 1–3 business days after payment has been received and confirmed. Processing times may be longer during holidays, sales periods, or due to unforeseen circumstances.
Shipping Times
Estimated delivery times vary depending on the destination:
- Norway: 3–10 business days
- Europe: 5–15 business days
- International: 7–20 business days
Please note that these delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and displayed before you complete your purchase.
Order Tracking
When available, tracking information will be sent to the email address provided during checkout once your order has been shipped.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer.
Delays
FrostBox is not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other circumstances beyond our control.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us at frostboxservice@gmail.com as soon as possible. We will work with the carrier to investigate the issue.
Contact
For any shipping-related questions, please contact us at:
Email: frostboxservice@gmail.com